TERMS & CONDITIONS
PRODUCTION TIME: Most items have between a 3 and 8 business day production time. Times may vary depending on workload and time of year. Please contact us to verify.
ARTWORK: Please send AI, EPS, or PDF files in vector format. All fonts in all programs must be outlined. Artwork submitted in Photoshop® needs to be in a layered file if it includes typed copy and at least 300 dpi.
CLAIMS: Please contact Claims Department. All claims must be made within 15 days of shipment in regards to dissatisfaction with product. All claims pertaining to shipping and breakage must be made within 15 days of shipment. No merchandise may be returned without authorization from the factory. We are not responsible for inability to fill orders due to strikes, acts of nature, shortage of materials or any other reasonable cause whatsoever.
CORRECTIONS OR CANCELLATIONS: These can be made only with the agreement of the factory. Corrections to orders within two days of the scheduled ship date will result in additional charges. Cancellation will result in cancellation charges for all work, materials, and postage.
DATED DROP SHIPMENTS: When it is necessary for us to ship parts of an order at some future date, the entire order will be produced and invoiced at the time the first shipment is produced, and the balance of the order is stored in our warehouse. There will be a $20 charge for each release from inventory after the initial shipment is made, and the entire order must be shipped within 12 months.
FOREIGN SHIPMENTS: FedEx or UPS number required. Foreign shipments will not be prepaid. All foreign shipments require special packaging, call customer service for quote.
INDIVIDUAL MAILINGS: If you require individual shipping or mailing of items, and $.60(g) per item plus the cost of mailers and postage. For USPS mailing, typed labels are required. For UPS or FEDEX, complete shipping information is required on disk. Contact factory for disk criteria. Please specify shipping method on purchase order.
LARGE QUANTITY ORDERS: Please contact the factory for special quotation on large quantity orders.
LESS THAN MINIMUM: No less than minimum is available.
PRICING: Prices in this catalog are effective as of 1/1/16. Any changes, higher or lower, as well as any special offers will be shown on our website, www.bizmug.com, and these prices will prevail.
REORDER PRICES: For reorders use the list price of the quantity ordered. Reorder prices apply only when the exact same design in the same size as the original is used.
SET-UP CHARGES: See product detail.
SHIPPING INFORMATION: F.O.B. point is the factory in TX or CA, unless otherwise specified. The factory cannot be responsible for delays or damages en route. All claims (damage, delay or loss) should be promptly filed by the purchaser with the carrier at delivery. No C.O.D. shipments accepted. Since the factory has no control after the shipment has been given to the freight carrier, specific delivery dates cannot be guaranteed. All orders shipping on an account number other than Bizmug’s will be charged $10.00.
SPECIAL PACKAGING: Special packaging will incur additional charges. Contact factory for a quote.
SPLIT SHIPMENTS: When the total order is prepared and shipped at one time to multiple destinations, the order will be billed at total quantity price plus $6.50 for each extra destination after the first. When the total order is not shipped at one time, see paragraph “DATED DROP SHIPMENTS”. In quantities other than standard case lots, additional charges will incur.
TRADEMARK USAGE: All copy or other material submitted by the customer for use by the factory in producing items ordered, whether or not artwork by the factory is required therewith, will be accepted by the factory as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent, or similar protection. The customer, by submitting such copy or other material, represents that use thereof by the factory on the items ordered will not violate any such laws, and Bizmug.com hereby disclaims any and all liability for compliance with such laws in the use of the customer’s copy or other material. The customer hereby agrees to hold the factory harmless to any damages, costs, and/or other expenses when they arise under all such laws as consequence of the factory’s use of said copy or other material or the operations undertaken by this agreement.
TRADEMARK NOTICE: The artwork, designs, and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of imprinted product available. They are not intended to represent that the products are either endorsed by, or produced for, the owners of the artwork, designs or trademark.
UNDER-RUNS, OVER-RUNS, AND EXACT QUANTITIES: Due to the difficulty of manufacturing exact requirements without sacrificing quality, a shipment of 5% over or under the quantity ordered must be considered as a fulfillment of the order.
UNION LABEL: Not available.
CPSIA STANDARDS: Some products may require a child product safety code, depending on artwork or the actual product. Contact customer service for a complete child safety plan on products.